|November 27, 2013 - December 04, 2013|
|Benefits:||season pass, 401k, ancillary insurance options, generous discounts|
|Employment Type:||Year-Round - Part Time|
|Description:||Shifts are Sunday - Saturday, 8am-2pm and/or 2pm-9pm.|
Must be 21 years of age or older.
WEEKENDS & HOLIDAYS REQUIRED
Support and promote the image, service and standards of Sundance and the spa. Be a resource to guests and other staff on spa treatments, protocols and products. Be a team player, promoting the spa and other Sundance programs, events and other properties. Maintain the day-to-day operations of the spa's front desk.
|Duties:||ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.|
Promote a positive and healthy working environment for all spa staff.
Fulfill any reasonable requests of the staff members, guests and management.
Ensure guest satisfaction and comfort throughout the spa experience.
Communicate with management and other team members, regarding guest or service concerns.
Maintain front desk and all service areas.
Punctual and consistent attendance and performance of job duties.
Assist in creating an ambiance for relaxation.
Assist in keeping the dispensary clean and organized.
Understand needs of the spa and take initiative to complete.
Answer all incoming telephone calls in a friendly and professional manner.
Book/bill all spa services.
Exhibit sound judgment in maintaining treatment schedule.
Monitor all guest service and spa areas for cleanliness.
Inform and educate clients about services and retail items.
Provide wine service to guests.
Conduct opening/closing procedures according to spa policy.
Participate/assist in offering and clean-up of complimentary foot baths for guests.
Restock spa/desk/self-serve refreshments supplies as required.
Greet / welcome / check guests in and out warmly and with a smile exhibiting customer service excellence.
Confirm appointments with guests and providers.
Hold other staff members accountable for complying with spa policy and/or procedure.
Present a professional and well-groomed appearance at all times.
Ability to multi-task and work well under pressure.
Perform other duties assigned by management.
The incumbent must embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values.
The incumbent must exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
The incumbent must be able to work a flexible schedule, work well under pressure, meet deadlines.
The incumbent must possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.
The incumbent shall at all times demonstrate cooperative behavior with colleagues and supervisors.
The incumbent must keep information confidential as directed in the confidentiality agreement and furthermore support and comply with all Sundance policies, procedures, and standards.
The incumbent is responsible for protecting Sundance assets.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, cause, tenets service standards and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be able to work a flexible schedule, work well under pressure, meet deadlines.
Possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement and furthermore support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be an ambassador of Sundance inside and outside of work.
Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats.
This is a general description of this job. All employees of SUNDANCE PARTNERS LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
Customer service and retail experience mandatory.
Database and excel proficiency required.
Knowledge of spa services and products.
Knowledge in computer skills - ability to enter correct and appropriate information, regarding the spa, guests, services and transactions.
Ability to answer multiple phone lines.
Skill in managing tasks.
Ability to read and write English.
Ability to communicate with clients and coworkers in a pleasant and professional manner.
Skill in conflict resolution techniques and practices.
Ability to work in a team environment.
Ability to prioritize activities.
Ability to handle basic financial transactions.
Ability to work in an organized and efficient manner.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must possess exceptional customer service, telephone, computer, and organizational skills.
Must possess a working knowledge of word processing, spreadsheets, internet navigation and electronic mail
CERTIFICATIONS, LICENSES, REGISTRATIONS
TIPS or SIPS certification required – can be obtained within 30 days of employment
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually quiet.
Must be 21 years of age or older.
Sundance is an EOE.
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