Tree Room Manager |
| Feb. 05, 2009 - Nov. 26, 2010 |
| Location: | Sundance, UT | | Salary Range: | DOE | | Exempt/Non-Exempt: | Exempt | | Benefits: | Health, Dental, 401k, FSA, Life, AD&D, STD, LTD, all season mtn pass, generous resort discounts and privileges | | Employment Type: | Full Time | | Department: | Food & Beverage - Service | | Description: | The Tree Room is Sundance's flagship restaurant with exceptionally high standards for service and food quality.
The Tree Room Manager is expected to lead a four or five star professional service team and organization by providing exceptional products, training, and service for Sundance guests. Lead a service team to create a memorable experience for the guest by exhibiting remarkable personal skills and providing exceptional service in a casual and professional environment. Provide up to date training and use positive leadership skills to lead and motivate staff, creating a casual yet professional, service oriented environment. Oversee and direct all aspects of the Tree Room dining room. | | Duties: | ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Ensure proper sequence of service for dining guests.
Ensure that the restaurant is clean and organized at all times
Oversee and assist in the set-up, confirmation and organization of restaurant reservations.
Create data-bases including accurate and current customer profiles.
Possess exceptional understanding of fine dining service standards.
Exhibit exceptional job and product knowledge to provide staff and guests with accurate information in all aspects of food, wine, service, and resort information.
Exhibit self-confidence and possess a high level of personal skills in order to handle a variety of situations in the moment while staying positive and professional.
Establish a leadership role.
Work closely with F&B management on menu, food concepts, wine lists, and guest feedback.
Manage all functions of operation, menu changes, scheduling and setting reservations.
Provide training for all staff, assist in hiring of staff.
Provide a learning environment by way of daily training to create and maintain a professional team.
Order supplies, complete inventories, and ensure restaurant supplies are at an adequate level.
Ensure that all the necessary equipment is in place and in working order.
Interact with the executive chef and sous chef, working closely with both to create a team environment.
Oversee staff to ensure a smooth running operation.
Interact warmly with guests on a daily basis personally greeting 80% of the Tree Room patrons.
Oversee all other operations that will affect the restaurant.
Confirm reservations and assure smooth flow of dining area.
Quality control/guest satisfaction-exceed guests’ expectations.
Assist the captains, servers, bartenders, runners and bussers when needed on busier nights.
Turn in correct beginning and end-of-shift check outs and reports.
Plan and direct work load for every shift.
Must exhibit high personal cleanliness.
Knowledge and compliance of Utah liquor laws.
Takes ownership and is responsible for all aspects of the Tree Room Restaurant operations.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, cause, tenets service standards and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Strategically balance customer, business, and employee needs.
Be able to work a flexible schedule, work well under pressure, and meet multiple & sometimes competing deadlines.
Possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement and furthermore support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be an ambassador of Sundance inside and outside of work.
SUPERVISORY RESPONSIBILITIES
Directly supervises 12-16 employees in the Tree Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.
ENVIRONMENTAL COMMITMENT
Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats.
DRESS CODE
Sundance recognizes the impact that our image has on the guest’s impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest’s expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Staff is required to wear nametags at all times while on duty.
Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted if no standard uniform is required.
Men’s shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle- if no standard uniform is required.
A tailored fit is required of all clothing
Tank tops, halter tops, tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are not permitted for females.
Bare midriffs are prohibited.
Proper footwear for your department is required.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Tennis shoes are prohibited unless there is a business need (ie: Mtn Ops)
No large jewelry.
Hair must be clean and combed. Long hair must be worn off the face
Clean shaven or trimmed beard for men, no stubble
Pants/shirts must be free of stains, frays or holes
Pants/shirts must be clean and pressed
Employees must be showered with clean teeth, fresh breath, clean hands and nails
Tree Room server standard uniform is… khaki pants, black small buckled belt, black dress shoes, black socks, Tree Room shirt, white under shirt, and black apron.
Failure to comply with the dress code policy or enforce dress code and personal appearance policies with their staff, may result in disciplinary action up to and including termination.
DISCLAIMER
This is a general description of this job. All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
| | Qualifications: | QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MANAGEMENT SKILLS
Financial management and accountability including preparation and adherence to departmental budget and willingness to implement improvements to achieve the financial goals of Sundance Partners, LTD.
Ability to manage change effectively.
Ability to conceptualize and implement the Sundance guiding principles.
Provide leadership to position Sundance to achieve its vision.
Communicate goals and objectives in a manner which inspires employees to live and apply the guiding principles.
Clear concise written and verbal communication skills.
Ability to sell concepts and ideas to management, peers, and employees.
Build morale and spirit.
Instill a guest service attitude in all employees.
Instill a "can-do" attitude in all employees.
Excellent time management skills.
Follow, support and enforce company policies and procedures.
Excellent problem resolution skills.
Assume responsibility and accountability for self and employees.
Ability to quickly evaluate alternatives and decide on a plan of action.
Think creatively.
EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.A.) From four year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Two to four years food service management experience in a full service restaurant. Expert knowledge of wine, liquors and beer. Prior experience with basic accounting and budgeting.
TECHNICAL/COMPUTER SKILLS
Knowledge of word processing, spreadsheets, internet navigation, electronic mail, Mircros, Quattro Pro, etc.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must have or obtain current food handlers permit in accordance with State and Federal law within 30 days of employment.
Must have or obtain a current alcohol service permit in accordance with State and Federal law within 30 days of employment.
Must possess a valid U.S. Drivers’ License in good standing as determined by Sundance’s Insurance Company guidelines.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees or organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle or feel and taste or smell. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER QUALIFICATIONS
Must be 21 years of age or older
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