*DIRECTOR OF SALES* |
| May. 22, 2009 - Aug. 09, 2009 |
| Location: | Sundance, UT | | Salary Range: | DOE | | Exempt/Non-Exempt: | Exempt | | Benefits: | Yes | | Employment Type: | Full Time | | Department: | Sales & Conference Services | | Description: | Sundance Resort is perhaps the most unique and inspriational resort location in the country. Sundance Resort is looking for the right Director of Sales to lead us to our next level and next generation of success. Learn more about this truly unusual and rewarding opportunity at this very special location. | | Duties: | M-F 8am 5pm, evenings and weekends, holidays, special events, and travel are required as business demands
Works closely with General Manager to develop and implement Sales Action plan as well as assists with other supervisory duties such as employee training and reviews. Also actively manages and assumes responsibility for the Western sales territory.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Overall Duties:
Develops, updates, and reports weekly group sales pace, revenue, and room night figures.
All complimentary rooms and or amenities are to be arranged through proper channels.
Follows all contracting guidelines according to Sundance standards.
Adheres to resort deposit and cancellation policies and collection.
Codes all receipts up to $1,000 for the sales department.
Processes and ensures prompt payment of all third party representation firms monthly retainer fees.
Maintains expense account reporting consistent to Sundance standards and submits in a timely manner.
Use experience and product knowledge to act as a mentor to other Sales Staff.
Provide useful training during weekly sales meetings when appropriate.
Leads the revenue management meeting weekly.
Participate in Staff meetings.
Take a leadership role in positioning Sundance as an incentive destination. Establish a strong database of incentive clients and develop a marketing plan to open quarterly communication with each incentive house.
Manage representation firm relationships.
Maintain positive attitude and be morale leader among staff.
Support and adhere to all Sundance standards, policies and procedures.
Provide leadership among sales staff to incorporate sales strategies and directives.
Prepare Resort Sales and Marketing plan.
Prepare monthly management report showing lost business from the prior month, 12 month forecast and written summary of the prior month. This report is due by the 7th of each month.
Using iContact e-mail both group and leisure clients regarding specials at Sundance.
Group Sales Specific:
Positions Reporting under Group Sales.
Senior Sales Manager
National Sales Manager
Sales & Marketing Assistant (also reports to Marketing Manager.)
Regional Sales Manager (also reports to Director of Catering.)
Contracted Representation Firms under Group Sales.
Preferred Hotel Group
Prestige Resorts and Destinations
Elite Resorts and Spas
Krisam Group
HelmsBriscoe
Additional Group Duties
Responsible for booking all destination weddings that include lodging.
Work closely with Sundance representation firms in all markets.
Carefully plan and execute sales trips to specified markets for the sales team.
Submit commissions for the sales team for payroll purposes monthly.
Responsible for all sales activity to be fully logged in Delphi System.
Responsible for full documentation of all Sales leads in Delphi System, including full name, address, title, email address, dates and space needed and all other pertinent information.
Responsible for timely follow up and documentation in Delphi on all leads.
Provides monthly group forecast to accounting.
Attends P&L meetings monthly and provides a write-up of the prior months results for each P&L meeting.
Consults resort software system to determine space availability for dates and times requested. Quotes rates and approves rates for other sales employees.
Prepares and executes contracts and reviews contracts of other sales employees as needed. Conducts site inspection for potential clients as needed.
Contact representatives of meetings, planners, government, business, associations and social groups to solicit business for resort.
Analyzes group requirements and outlines available hotel facilities and services offered and quotes prices.
Creates dynamic group packages to demonstrate interest in holding groups at Sundance.
Attends pre-conference meetings for all groups.
Leisure Sales Specific:
Positions Reporting under Leisure Sales.
Reservations Manager
3 full time reservationists.
Contracted Representation Firms under Leisure Sales.
Virtuoso
Signature Travel Network
American Express Fine Hotels & Resorts
Kiwi Collection
Additional Leisure Duties
Determine the minimum nightly rate on a daily basis for leisure bookings.
Ensure that we maintain rate parity with all merchant models (Hotels.com, Expedia, Travelocity etc…) and third party representation firms (Virtuoso, Signature, AMEX FH&R, etc…)
Ensure that leisure rates do not dip below contracted group rates.
Rate shop other hotels to ensure our rates are in line. Once iRate comes online, will be responsible for iRate reporting.
Provide a yearly Leisure Pace to accounting once per month.
Evaluate call volume and productivity of the reservations department using NAVIS.
Listen to 3-5 reservations calls per week.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Strategically balance customer, business, and employee needs.
Be able to work a flexible schedule, work well under pressure, and meet multiple & sometimes competing deadlines.
Possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement and furthermore support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be an ambassador of Sundance inside and outside of work.
SUPERVISORY RESPONSIBILITIES
Directly supervises National Sales Managers and the Sales and Marketing Assistant. Responsibilities include interviewing, hiring, training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.
ENVIRONMENTAL COMMITMENT
Support and participate in environmental programs associated with position: minimizing waste, recycling, energy conservation, purchase and use of sustainable products, education on environmental ethic, support vendors with similar ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats.
DRESS CODE
Sundance recognizes the impact that our image has on the guest’s impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest’s expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Operational managers are required to wear nametags at all times while on duty.
Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men’s shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Proper footwear for your department is required.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Tennis shoes are prohibited unless there is a business need (ie: Mtn. Ops.)
If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.
If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.
DISCLAIMER
This is a general description of this job. All employees of SUNDANCE PARTNERS LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
| | Qualifications: | QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MANAGEMENT SKILLS
Financial management and accountability including preparation and adherence to departmental budget and willingness to implement improvements to achieve the financial goals of Sundance Partners, LTD.
Ability to manage change effectively.
Ability to conceptualize and implement the Sundance guiding principles.
Provide leadership to position Sundance to achieve its vision.
Communicate goals and objectives in a manner which inspires employees to live and apply the guiding principles.
Clear concise written and verbal communication skills.
Ability to sell concepts and ideas to management, peers, and employees.
Build morale and spirit.
Instill a guest service attitude in all employees.
Instill a "can-do" attitude in all employees.
Excellent time management skills.
Follow, support and enforce company policies and procedures.
Excellent problem resolution skills.
Assume responsibility and accountability for self and employees.
Ability to quickly evaluate alternatives and decide on a plan of action.
Think creatively.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university plus three consecutive years experience as a Director of Sales at a comparable resort; or equivalent combination of education and experience.
TECHNICAL/COMPUTER SKILLS
Proficient in Delphi, Microsoft, Springer Miller System.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must possess a valid U.S. Drivers’ License in good standing as determined by Sundance’s Insurance Company guidelines.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand and use hands to finger, handle, or feel. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
OTHER QUALIFICATIONS
Must be 18 years of age or older.
Sundance Resort is an EOE
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